Sustainable procurement
We manage our operations, practices and supply chain to the highest ethical, environmental and social standards, and we expect our partners to do the same
Strong partnerships with our suppliers are crucial to our shared success, which is why we work closely to enhance responsible business practices; support the procurement of sustainably-delivered services, products and materials; and promote practices that align with circular economy principles.
We leverage our scale to focus on the areas where we can make the most difference and deliver mutual success
As signatories to the UN Global Compact since 2019, we adhere to the ten principles on human rights, labour, environment and anti-corruption. This underpins our Group strategy, culture, partnerships and day-to-day operations.
Our approach is further guided by our Human Rights Policy and Supplier Code of Conduct, which you can learn more about below.
Supplier portal
We collaborated with the Property Council of Australia, Informed 365 and leading property organisations to create a pre-qualification supplier portal to ask suppliers about the actions they are taking to assess and address human rights issues and modern slavery risks across shared operations and supply chains. The portal recognises that our suppliers work with others in the property industry and enables our suppliers to complete one survey on their supply chains and practices, which can be shared with other property organisations. We invite all of our suppliers to complete the freely available annual pre-qualification assessment, which can be accessed at here. Once logged in you can also access additional information and education resources.
Human Rights Policy
Respect for human rights is a key priority for our business. Our Human Rights Policy outlines that this priority extends to our Directors, employees, contractors, sub-contractors, consultants and our suppliers who we expect will conduct business in a safe, responsible and equitable manner and in compliance with all applicable laws, regulations and standards.
Supplier Code of Conduct
We ask that our suppliers help us deliver on our human rights commitments through our Supplier Code of Conduct. If you are looking to work with us, please review this Code and confirm your organisation and your extended supply chain conform with our expectations and requirements.
Supplier payment verification system
Charter Hall maintains a high standard for financial controls and security, protecting both our business and our suppliers from payment fraud, invoice manipulation and accidental errors. That’s why we now require all suppliers to be independently verified by Eftsure before receiving first payment from us. Eftsure is Australia’s market leader in payment fraud prevention, designed to ensure businesses never pay the wrong people. Using a multifactor authentication system, it provides an independent, real-time verification service that validates key supplier information - including ABN, GST registration status, business names and bank account details - to ensure payments go to the intended recipient. Importantly, it’s a one-time process that ensures payments are secure for the duration of our partnership. Click here for more information on Eftsure.
For new suppliers
All new suppliers will be invited to register with Eftsure and complete your verification. The email will come from noreply_verifications@eftsure.charterhall.com.au, and will ask you to provide ABN, company name, address, email, and bank account details. You will then be prompted to verify your bank details, either yourself via Bank Link or through a verbal confirmation over the phone from an Eftsure verification analyst. Once all details are successfully verified, you will receive an email confirmation from Eftsure.
For existing suppliers
Existing suppliers may require re-verification as part of our compliance procedures. If so, you will be notified via email requesting you to fill in an online form.
Find out more about our approach to sustainability
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