Sustainability
Integrated into everything we do
For over three decades, we have focused our efforts on where we can have the greatest impact and influence – building capability through meaningful climate action; partnering to provide enduring support for vulnerable youth and communities; and sharing economic prosperity and sustainable growth for mutual success.
Sustainability framework
Charter Hall’s approach to sustainability is practical, platform-wide and integrated into how the Group does business, delivering value for our stakeholders. To ensure our approach is current and fully informed, our review of our material issues includes research into pivotal global shifts, as well as emerging ESG issues, stakeholder interests, thought leadership and peer reporting in the real estate and construction sectors.
Our Sustainability Framework focuses our efforts on where we can all generate the greatest value and make the most difference over the long-term.
Our purpose and values guide how we deliver on the full range of economic, environmental, and social impacts that we promise.
Our sustainability pillars align with the UN SDGs. To help stakeholders understand our strategic response to our key material risks and opportunities, we have structured our accountability to our ESG impacts around these pillars, as shown below.
Climate action
Achieve Net Zero emissions and strengthen resilience to climate-related impacts.
Carbon and climate action
Achieve Net Zero emissions in our operations and developments. Partner with customers and suppliers to reduce carbon emissions in our value chain.
Energy efficiency
Maintain a highly energy-efficient portfolio powered by clean energy.
Resilience and adaptation
Fortify and improve the adaptive capacity of our portfolio to climate-related impacts.
Innovation
Accelerate automation and operational performance with technology.
Rethink resources
Evaluate use of resources as we transition to a circular economy.
Waste
Minimise waste to landfill in operations and development.
Materials
Maximise, reuse, repair, recycle and re-purpose materials.
Supply chain innovation
Embed circular economy principles into our materials use and supply chain.
Restore nature
Protect and restore natural environments and biodiversity to transition towards a regenerative future.
Water
Conserve freshwater resources and reduce reliance on potable water.
Biodiversity
Minimise adverse impacts to biodiversity through our assets and supply chain. Restore and regenerate the natural environment to maintain and enhance the integrity of nature.
High-performing talent
Drive performance and engagement by leveraging difference and enabling potential.
Engaging employees
Co-create a culture with our people that drives innovation and an entrepreneurial spirit.
Unlocking potential
Build capabilities for the future by leveraging our operating model to unlock potential for our business and customers.
Reimagining work
Reimagining work Leverage technology to reshape roles and set up for growth.
Celebrating difference
Attract and develop talent that represents our diverse customer base and communities (gender, age, LGBTQ+, First Nations, disability and ethnicity).
Deep customer relationships
Long-term value creation through cross-sector partnership.
Customer engagement
Engage with our customers through regular formal and informal feedback sessions to build an understanding of their needs.
Strategic growth
Leverage our cross-sector platform and the skills and experience of our people to grow our customer base and meet their business requirements.
Value creation
Develop informed, strategic solutions to satisfy customer needs now and in the future. Deliver end-to-end workplace solutions and experiences across all property types.
Strong communities
Strengthen resilient communities through inclusion and connected places.
Community engagement
Work collaboratively with communities to address issues that effect the health of the communities.
First Nations
Facilitate strong and lasting relationships with First Nations peoples.
Response and recovery
Support communities with both immediate relief and long-term recovery from natural disasters and crises.
Connected places
Design spaces and experiences that develop a sense of belonging and enable communities to connect in a meaningful way.
Healthy places
Advance human health and well-being outcomes through innovative workplace design and management.
Health, safety and hygiene
Implement a portfolio-wide strategy to address health, safety and hygiene standards.
Human-centred design
Develop flexible and inclusive places that actively support diversity, well-being, productivity and engagement.
Holistic well-being
Deliver health and lifestyle amenities, education and wellness services.
Pathways to prosperity
Invest in communities to support sustained livelihoods and access to opportunity.
Pledge 1%
Leverage a portion of our profits, space and people’s time to support our communities.
Foster independence
Improve access to learning, skills and job opportunities to support meaningful employment and sustained livelihoods in the communities where we operate.
Social procurement
Strengthen our social impact and expand our community investment through our supply chain partners and processes.
Sustained returns
Deliver long-term risk-adjusted returns for investors.
Responsible investment
Access and deploy capital in a way that creates value for all our stakeholders.
Sustainable Finance
Leverage our approach to ESG to attract and retain capital partners.
Global Standards
To verify our progress and drive continued alignment with best practice, we benchmark our performance against a range of independent frameworks. Learn more using the links below.
2024 Sustainability Report
In FY24, we continued to navigate the property cycle and remained focused on what we can control. As a result, we achieved meaningful progress toward our Net Zero by 2025 target, reinforced strong relationships with our customers, maintained a highly engaged workforce, invested in social issues that matter and leveraged our scale to amplify our impact.
Databook
While our Sustainability Report provides an overview of our performance against key metrics, our comprehensive Databook provides all our sustainability performance data for Charter Hall, as well as CLW, CQE and CQR.
Reconciliation Action Plan
Our Reconciliation Action Plan (RAP) guides us in identifying tangible and substantive initiatives for First Nations peoples, increasing economic equity and supporting First Nations self-determination. We are pleased to share that our Stage Two: Innovate Reconciliation Action Plan (RAP) has been endorsed by Reconciliation Australia.
Modern Slavery Statement
Our consultative approach to managing modern slavery is consistent with previous years. Each of our reporting entities has its own governance structure (including its own Board) that determines decision-making for assets within its portfolio.
2023 Sustainability Report
2022 Sustainability Report
2021 Sustainability Report
2020 Sustainability Report
2019 Sustainability Report
2018 Sustainability Report
2017 Sustainability Report
2016 Sustainability Report
2015 Sustainability Report
2014 Sustainability Report
Stakeholder engagement
We pride ourselves on maintaining deep, trusted relationships
We take time to listen to and understand our stakeholders’ needs, which informs an interactive process of co-creation. This allows us to respond to their needs in an increasingly sophisticated way, over the long-term.
This input informs our approach to business and consideration of issues which are most material. Who we engage with and how is guided by the level of our business impacts and influence and their vested interest in our sustainability strategy, approach and performance.
Our stakeholders
Below are our key stakeholders. Learn more about how we partner to deliver value here.
Employees
Tenants
Investors
Suppliers
Government and industry
Community
First Nations
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