Responsible investing
We continue to partner with our customers and communities to explore opportunities and deliver meaningful change.
Our approach to sustainability remains practical, authentic and targeted. CQE leverages Charter Hall Group’s platform-wide scale and integration of sustainability as a core driver of value for the REIT. Doing so enables us to not only attract and retain capital, but also generates the most value for our customers and employees. We continued to partner with our customers to progress our shared sustainability goals and in turn, create long-lasting value for all.
Achievements in FY24
Achieved Net Zero carbon
CQE achieved Net Zero carbon emissions for assets in operational control, ahead of our 2025 target for Scope 1 and Scope 21 This was supported by our approach to renewable electricity and the execution of our nature-based offset strategy.
ESG performance
CQE achieved a score of 29/30 in the Management component of GRESB Real Estate Assessment and achieved A GRESB Public Disclosure Level.
Fee-free learning
Delivered fee-free learning for over 40 families in partnership with Goodstart’s Early Learning Fund. Our successful partnership was extended in the period for another two years to continue creating enduring impact.
Clean energy
Installed 945kW of solar across 51 childcare assets, bringing the total installed to 1500kW.
Performance rating tool
Progressed Australia’s first Green Star rating tool for childcare centres in partnership with one of our key tenant customers and the Green Building Council of Australia.
Supporting our Communities
Charter Hall Group invested $1.4m to support communities impacted by hardship, with over 30% donated to support communities impacted by disaster.
Achievements in FY24
1. Our Net Zero target applies to Scope 1 and Scope 2 emissions for existing assets that fall under the operational control of responsible entities for which Charter Hall Limited is the controlling corporation.
Climate action
Strategic focus area | FY24 performance | Looking forward |
Scope 1 and 2 carbon emissions | CQE achieved Net Zero carbon emissions for assets in operational control, ahead of our 2025 target for Scope 1 and Scope 2.1 This was supported by our approach to renewable electricity and the execution of its nature-based offset strategy. | Partner with tenant customers to reduce our Scope 3 emissions and increase tenant data coverage. |
Clean energy | CQE installed 945kW of solar across 51 childcare assets in partnership with tenant customers, bringing the total installed to 1,500kW |
Continue to roll out solar on childcare assets in partnership with our tenant customers
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Benchmarking performance | CQE progressed Australia’s first Green Star rating tool for childcare centres in partnership with the one of our tenant customers and the Green Building Council of Australia. | Partner with childcare operators to benchmark and improve the environmental performance of assets |
1. Our Net Zero target applies to Scope 1 and Scope 2 emissions for existing assets that fall under the operational control of responsible entities for which Charter Hall Limited is the controlling corporation.
Restore nature
Strategic focus area | FY24 performance | Looking forward |
Water performance | CQE rolled out water sub-meters at 11 childcare centres to identify efficiency measures. | Continue to roll out water sub-meters, with 24 planned for FY25 |
High performing talent
Strategic focus area | FY24 performance | Looking forward |
Inclusion, diversity and equality |
| Sustain levels of engagement that align with being a global high performing culture. |
Deep customer partnerships
Strategic focus area | FY24 performance | Looking forward |
Customer satisfaction | CQE achieved a +81 Net Promoter Score, with measures of partnership, industry expertise and delivery of customer experience all performing well. CHC combined cross-sector NPS held steady at +52, a strong result for the third year | Investing in centralised and connected data to deepen our understanding of customer needs. |
Strong communities
Strategic focus area | FY24 performance | Looking forward |
Community investment | CQE delivered fee-free learning for over 40 families in partnership with Goodstart’s Early Learning Fund. The partnership was extended for a further two years CHC contributed over $1.4m in community donations, with 30% donated to disaster relief. | Continue to co-create initiatives that make a genuine long term impact for our communities |
First nations | CHC achieved Innovate RAP status with endorsement from Reconciliation Australia, with a focus on economic empowerment and employment and learning pathways | Continue to co-create initiatives that make a genuine long term impact for our communities |
Pathway to prosperity
Strategic focus area | FY24 performance | Looking forward |
Create employment opportunities | CHC generated 222 employment outcomes for vulnerable young Australians | Achieve 400 youth employment outcomes by 2025 and 1,200 by 2030. |
Employee volunteering | CHC achieved 3,766 hours YTD in community volunteering. The most recorded in a year, representing 80% of employees | Volunteer 6,000 hours in the community by FY25. |
Social procurement | CHC procured over $2.6m with social enterprises2 including First Nations businesses | Continue to partner to create enduring impact |
2. Social enterprises include businesses registered with Supply Nation, Social Traders and Deductable Gift Recipient entities.
Governance
Strategic focus area | FY24 performance | Looking forward |
Transparency and disclosure | CQE achieved a score of 29/30 in the Management component of GRESB Real Estate Assessment and A GRESB Public Disclosure Level CHC continued independent screening of suppliers, updating training on modern slavery for all employees and continued industry collaboration to support knowledge sharing | Mature our approach to the management of climate-related risks and opportunities and integrating into risk management and financial reporting
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Group Responsibility
Learn how responsible investing is implemented throughout the group.
Charter Hall Group's focus is to:
Cultivate
deep, trusted relationships with stakeholders and high-performing talent.
Respond
to the challenges and consequences of a warming climate through rethinking how we use resources and prioritising the protection and restoration of nature.
Drive
lasting change through partnerships that deliver learning and employment opportunities for vulnerable young Australians and support communities impacted by natural disaster and hardship through strong communities, healthy places and pathways to prosperity.
Lead
long-term value and mutual success for our investors, customers and communities.
Driving ESG outcomes through strategic partnerships
At CQE, we invest in more than just assets; we invest in partnerships that drive substantial ESG outcomes. Our approach extends beyond acquiring properties with strong sustainability attributes to fostering meaningful collaborations that yield long-term benefits for our communities and the environment.
The Early Learning Fund is life changing.
Expanding our impact, we have partnered with our tenant customer Goodstart, investing in the Early Learning Fund to address a critical need in society – early learning access for children experiencing vulnerability. Since 2021, we have provided fee-relief to 55 children to access two days of early learning each week at their local Goodstart centre. This is the first time in Australia that an early learning provider and a landlord have worked together to improve early learning access, setting a precedent for social responsibility and community engagement.
.jpg?sfvrsn=e03ee77b_1 "209 Robina Town Centre Dr, Robina Qld (4)")
Queensland Tafe, Robina
In FY23, our commitment to sustainability was evident through the acquisition of the Tafe Robina campus in Queensland. Embedding sustainability into its campus design, course curriculum and student life; the facility received sustainability recognition from the World Federation of Colleges and Polytechnics for initiatives like energy efficiency, smart sensor lighting, onsite solar and student engagement programs on sustainability.
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