Earn CPD hours

Possible resolutions:

• You can only be logged into the webinar once at a time. If you're attempting to access from two locations (such as mobile and a computer), first log out of the original location before attempting to login to the webinar at a second location.
• The webinar may already be open in your browser, not allowing you to login. Ensure the webinar isn't minimised or open in another browser tab.

You will see one of two error messages appear when attempting to access the webinar too early.

You can only access the webinar page 15 minutes before the webinar goes live. Close and re-enter the site when the time is appropriate.

Possible resolutions:

• The webinar may not have started yet. Verify the start time of the webinar. If you have logged in early you may not hear audio or see video until the webinar begins.
• Audio will be broadcast through your computer speakers. Verify that your speakers are turned on and the volume is turned up. Then, make sure that your computer's audio is not muted from within the operating system. There is a volume controller in the lower left corner of the webinar window. Make sure that the slider is set at an adequate level.

Click on the 'Restore' icon, located towards the bottom of your screen. ‘Restore’ will change all window sizes back to the original layout when you first logged in to the event.

Click on the icons highlighted below, located towards the bottom of your screen. They will bring the corresponding window(s) back up on your screen in the original layout when you first logged in to the event.

If you have a question, simply locate the ‘Q&A’ tab on the webinar page. Type your question into the ‘Enter a question here’ field and click on the ‘Submit’ button. While you might not see your question after it has been submitted, it has been delivered. Our team will get back to you at the conclusion of the webinar.

Possible resolutions:

• If you are on a slow internet connection or on a shared network, you may experience moments of buffering or choppiness.
• Your network may not be fast enough to display high quality streaming video. Try to limit other activity (such as downloads, file sharing programs, video streaming) on your internet connection.
• Confirm a strong internet connection and hardwired to the webcast, if possible.
• Close other browsers, browser windows and/or programs. Running other applications can slow down your computer due to the drain on your CPU and bandwidth.
• If you’re connecting via a VPN, please close your VPN software and connect directly to the internet. Some VPNs, proxy servers and other security tools can interfere.

The event can be viewed from a mobile device or tablet. View requirements below.

Possible resolutions:

• Refresh the webinar by selecting the ‘Refresh’ icon within your window browser or closing and re-launching the webinar.
• Close other browsers, browser windows and/or programs. Running other applications can slow down your computer due to the drain on your CPU and bandwidth.
• If you experience connectivity issues and are connecting via a VPN, please close your VPN software and connect directly to the internet. Some VPNs, proxy servers and other security tools can interfere.

If you viewed the webinar for the amount of time required to be eligible for 0.5 hours of FPA-accredited CPD, your certificate will be emailed to you. Check your junk or spam folders for an email sent from 'chg@theonlinexpo.com' if you are unable to see it in your inbox.

Please note, we do not submit CPD on your behalf.